Systems Approach

The Collaborative Solution Discovery process (CSD):

  • Shifts the paradigm for complex problem solving and governance to be more collaborative
  • Addresses complexity and moves forward in logical and understandable phases toward the goal
  • Proceeds through leadership to direct the phase activities and produce the products that lead up to the goal of that phase
  • Focuses on the system interfaces by engaging stakeholders to ensure all relevant needs are satisfied and there is mutual ownership of the solution

The CSD process spirals around 4 critical questions during 3 Phases:

  1. Who are the stakeholders and what are their deep concerns, interests, values, and priorities?
  2. What is the definition of success, in terms that are independent of any choice of solution-form, that contains all the qualities of outcome that are important to any of the stakeholders?
  3. What method is used to generate a menu of options with good likelihood of containing at least one good one?
  4. What is the method of evaluation to be used in selecting the best solution from among the available options?

Deming's 85/15 Rule: 85% of a worker's effectiveness is determined by the system s/he works within, only 15% by his/her own skill. Edwards Deming

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