The Collaborative Solution Discovery process (CSD):
- Shifts the paradigm for complex problem solving and governance to be more collaborative
- Addresses complexity and moves forward in logical and understandable phases toward the goal
- Proceeds through leadership to direct the phase activities and produce the products that lead up to the goal of that phase
- Focuses on the system interfaces by engaging stakeholders to ensure all relevant needs are satisfied and there is mutual ownership of the solution
The CSD process spirals around 4 critical questions during 3 Phases:
- Who are the stakeholders and what are their deep concerns, interests, values, and priorities?
- What is the definition of success, in terms that are independent of any choice of solution-form, that contains all the qualities of outcome that are important to any of the stakeholders?
- What method is used to generate a menu of options with good likelihood of containing at least one good one?
- What is the method of evaluation to be used in selecting the best solution from among the available options?
Deming's 85/15 Rule: 85% of a worker's effectiveness is determined by the system s/he works within, only 15% by his/her own skill.